Senior System Analyst

Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft. As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas such as Threat Protection, Identity and Access Management (IAM), and Data Security. We are also a Microsoft FastTrack Partner and a proud member of the Microsoft Intelligent Security Association (MISA). Kloudynet provides consulting, implementation, and managed security services, along with Security Operations Center (SOC) support, to medium and large enterprise customers across the ASEAN region.

We are currently seeking a highly skilled Senior System Analyst for our client which is a leading organization in the insurance industry.

ROLE CONTEXT

Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.
Develop solution by preparing and evaluating alternative workflow solutions.
Interact with users for collecting requirements and providing technical solutions
Provide guidance for junior developers to complete tasks
Get used to the Agile development process and reach the goal of each sprint
Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions.

KEY ACCOUNTABILITIES

Responsible for software development and maintenance of mission critical frontend trading systems for multiple BUs
Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan.
Review current technology and drive ways to leverage and improve productivity
Perform systems administration and daily IT operation tasks
Select the right technology solutions for building the regional end-to-end sales platform.
Provide integration solution with other systems.
Translate user requirements to functional & technical specs, lead the project team members to perform the development according to confirmed technical specs.
Carry out feasibility study of requirements and functional specs with users and other functional stakeholders.
Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement

KEY PERFORMANCE INDICATORS

Business indicators:

Assist to rollout eCommerce related project according to agreed timeline and resource
Technical indicator:
Total Tickets vs Open Tickets: Monitor the ticket churn over time
Average Handle Time: Keep your tasks timely under control
Mean Time To Repair: Analyze how fast you resolve different incidents

Technical indicator:

Total Tickets vs Open Tickets: Monitor the ticket churn over time
Average Handle Time: Keep your tasks timely under control
Mean Time To Repair: Analyze how fast you resolve different incidents

DECISION MAKING

Allocate manpower and resources to meet timely deadline
Recommendations on IT solutions, design & approach for the related project implementation

QUALIFICATIONS / EXPERIENCE

University degree in Computer Science or equivalent
At least 8 years of application development experience
Strong insurance knowledge, problem solving and analytical skills
Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to multiple BUs.

KNOWLEDGE & TECHNICAL SKILLS

Experience with modern programming language, Node.js, ReactJS, Java
Experience with CI/CD pipeline from frontend build perspective.
Experience integrating with RESTful APIs
Knowledge of modern container technology, such as docker, K8s
Knowledge of modern authorization mechanisms, such as OAuth, JSON Web Token
Experience with common front-end development tools such as Webpack, NPM, etc.
Good command of spoken and written English